Frequently Asked Questions

Yes. Every guitar, bass, banjo, mandolin and violin outfit comes out of its box and goes on our bench in Athens, Tennessee before it ships. We fit fresh strings, set the action and neck relief, check intonation, check frets and hardware, and tune it to pitch.

Shipping is free on every order within the United States. There is no minimum.

Because instruments are set up before they leave, they usually ship within 1 to 3 business days. Strings and accessories usually ship within 1 to 2 business days. You get a tracking number by email.

We ship to the lower 48 states. Contact us before ordering for Alaska, Hawaii and U.S. territories.

Yes. New instruments are covered by the manufacturer's warranty.

You can return a new, unplayed item in its original condition and packaging within 30 days of delivery. Opened strings and other consumables cannot be returned. See our refund policy for details.

Keep the box and packing, take photos, and contact us within 7 days of delivery. We will replace it or refund you.

A solid-top acoustic from a major maker is the usual answer. Our guide How to Choose Your First Acoustic Guitar walks through body size and budget, and you can always call us.

A 3/4 size guitar fits most players from about 7 to 11. A 1/2 size classical suits younger children.

Yes, one-on-one lessons in the shop: guitar, bass, banjo, mandolin, fiddle, piano and drums. Call (423) 462-1894 to ask about times.

Call us at (423) 462-1894 before ordering and we will arrange it.

Call (423) 462-1894 or use the contact form. The shop is at 121 N Jackson St, Athens, TN 37303.